Customer Service

Shipping & Delivery
We make every effort to ship orders as quickly as possible, and most orders should ship within 2 business days (please allow extra time for engraving).  Many saint medals and rosaries are hand-made to order, and in some cases may take an addition 1-2 business days to manufacture.  Depending on the item and the destination, we may ship using USPS, FedEx, or UPS.  We reserve the right to upgrade any order to a faster and/or more secure shipping option free of charge.  To ensure secure delivery, we may at our discretion ship any order with signature required at delivery.
 
All of our shipments are well-packed and completely discreet, with no indication that the package may contain jewelry.
 
We apply low standard shipping rates for all domestic and international orders.  We do not look to make profits on shipping costs.
Privacy & Security
Bonyak Jewelry values your privacy.  We do not share personal information with anyone, for any reason, except when required by law.  We make no exceptions.  We are big believers in privacy and our business practices reflect those values.
Returns & Exchange Policy 
Our return policy is 30 days.  The product must be in original condition in an unaltered state with all original packaging materials and returned within 30 days for a full refund.  Otherwise the refund will be subject to a restocking fee. Engraved items are considered altered and can not be returned.  
Please contact us directly to inquire about exchanges, as they are subject to availability. 
To return an item mail the item with tracking to:
Bonyak J
PO Box 54312
Cincinnati, OH 45254
With your return please include your order id or number, e-mail address used, and a reasonfor your return. Insurance is recommended for items over $50.  Outside of our normal return policy Bliss Manufacturing items carry a liftetime repair and tarnish gurantee. 
Ordering & Payment
Our website features all of the latest in Internet security measures, and our ordering process is 100% safe.  We use SSL certificates to protect against malicious hackers, and secure credit card processinig handled by Authorize.net.  Please note that we will never store a copy of your credit card information, and the site is designed in such a way that we could not do so even if we wanted to.
Pricing & Promotions
We price all of our items at very competitive low levels.  We don't play games with fake sales that run 365 days a year, or with high price tags that are negotiated to a different final price for every customer.  We offer everyone the same low prices on all of our lines, including our hand-crafted work.  However, we will from time to time offer special promotional deals.
Viewing Orders
We provide tracking information and e-mail notifications so that all orders may be monitored at your convenience.  You can also log in on our website to view your orders in your account management portal.